Voice troubleshooting: overview, Cisco CME, Cisco CUCM.Cisco Unified Presence: overview and communication.Working with Cisco Unity Connection (CUC).Cisco Unified Communications Manager (CUCM): administration, device support, dial plan, and features.Gateways and trunks: voice CODECs, dial peers, class of restriction (COR), and quality of service (QoS).The history of voice: from analog to digital, the development of VoIP, and its networking foundations.Unified solutions overview: Cisco CME, CUCM, Cisco Unity Connection, and unified presence.The basics of packetized voice and its impact on the telecommunications industry.This training maps to the learning objectives for Cisco collaboration topics such as: By completing this 640-461 course, network administrators will be better suited to advance into roles that lead to collaboration positions.įor anyone who leads an IT team, this training can be used for on-boarding new network administrators, or as part of a team training plan. The CCNA Collaboration cert is itself due to retire shortly and be replaced by a consolidated CCNA, but the collaboration and video skills this training offers remain crucial in video and voice network administration. This training formerly applied to the CCNA Voice certification, which was retired and replaced by CCNA Collaboration certification. Businesses everywhere are looking for a person who can handle their basic routing and switching functions (CCNA) along with their voice network (CCNA Collaboration). Once you're done with this Cisco training, you'll know how to manage day-to-day operations of the VoIP system in small, mid-size, and large businesses.

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